Reliance Solutions understands associations and works in partnership with each client to create a package of services that meets their unique needs. 

Membership

• Invoicing and dues processing
• Design and implement membership recruitment and retention campaigns
• Send welcome packets, ID cards and renewal acknowledgement 

Database Management

• Database management and record updates
• Quality control monitoring for database integrity
• Expertise in IMIS, NetForum , and SAP; willing to learn new CRM 

Customer Service

• Inbound call center services
• Outbound telemarketing to increase membership retention, publication sales, and meeting registrations
• Cross-selling association benefits, products, and services 

Meetings

• Database set-up for meeting/event specifications
• Registration processing (lockbox and in-bound customer calls)
• On-site conference registration support and conference bookstore management
• Process certification and CEU program approval

Accounting

• Batch reconciliation
• Process A/R, credits, returns and refunds
• Identify potential fraud

Fund Raising

• Process donations
• Prepare and send acknowledgements and tax receipts
• Conduct outbound telemarketing to increase donations

Publications

• Order entry
• Process fulfillment and claims
• Inventory management